FAQ

View Frequently asked questions about our products and site.

Stones

All stones are made out of an enhanced high-strength concrete right here in the USA. They are highly durable and stand the test of time with beauty and elegance.

15" x 15" varies from 24-28 lbs.

1. Make sure area is clear of underground utilities.

2. Hammer the stake provided halfway into the ground.

3. Slide boulder onto stake.

We currently only offer 15" x 15" as well as 20" x 11" for our vertical stones. We do not offer other sizes.

Shipping & Returns

We custom make each personalized item just for you. Because each item is custom handmade at the time of order, we do not offer returns, refunds, exchanges, or cancellations.

Please note:

1. Every item is handmade by us just for you at the time of order. We start working on your order within 24 hours of receipt.

2. We strive for a high-quality product that will last a lifetime! 

3. We stand behind our craftsmanship. If an error is made on our part we will go to every effort to provide a resolution.

4. We cannot remake items where the wrong font or color was ordered. We ask that you review the color charts, font charts, item details tab & shipping tab (processing times) prior to purchase to ensure that you will be happy with your purchase. 

5. Providing a great product and stellar service are our top priorities!  If we can help in any way, please feel free to contact us! 

We ship via FedEx to the United States. All orders are shipped with insurance and tracking. 

Thank you for your order. All orders ship within 4 business days.

We are located in Champaign, Illinois. All products are made and shipped from our facility, right here in the USA!

Ordering

Because of identity theft and to protect your security, we do not accept phone orders. All of our payments run through a secure payment system to ensure that your data is protected. We do not receive a copy of any of your credit card data.

Discount codes may be used at checkout. If a discount code was not used at checkout, we cannot edit order for discount once order is placed.

Thank you for your order. With being a business e-mail, sometimes they are sent to your spam folder.

Please visit our contact us page.
Please allow 24 hours for a response to messages. We will respond as quickly as possible.