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FAQ

Q: What are the stones made of?

A: All stones are made out of an enhanced high-strength concrete right here in the USA. They are highly durable and stand the test of time with beauty and elegance.

Q: Weight of the Stones?

A: 14" x 14" Vary from 24-28 lbs.

Q: How to Install Stones?

Q: Do you take phone orders?

A: Because of identity theft and to protect your security, we do not accept phone orders. All of our payments run through a secure payment system to ensure that your data is protected. We do not receive a copy of any of your credit card data.

Q: Do you offer returns?

A. We custom make each personalized item just for you because each item is custom, handmade at the time of order, we do not offer returns, refunds, exchanges or cancellations.

Please note:

  1. Every item is handmade by us just for you at the time of order, we start working on your order within 24 hours of receipt.
  2. We strive for a long- lasting, quality product that will last a lifetime! 
  3. We stand behind our craftsmanship, if an error is made on our part we will go to every effort to provide a resolution,
  4. We cannot remake items where the wrong font or color was ordered. So we ask that you review the color charts, font charts, item details tab & shipping tab (processing times) prior to purchase to ensure that you will be happy with your purchase.
  5.  Providing a great product and stellar service are our top priorities!  If we can help in any way please feel free to contact us! 

Q: How do we contact you?

A. Please visit our contact us page by clicking HERE.
Please allow 24 hours for a response to messages. We will respond as quickly as possible.

Q: How do you ship?

A: We via UPS to the United States. All orders are shipped with insurance and tracking. 

To learn more about us, click HERE to view our blog!